Warranty 
for New Products

The Seller (R. E. Morrison Equipment, BaseVac) warrants to Buyer (Original Consumer, Purchaser or End User) that its products will be free from defects in materials and workmanship for five (5) years after date of purchase. (See: Exceptions). This date of purchase shall be the actual date the product(s) was shipped from an authorized Distributer of the Seller or the Seller’s own facilities to the Buyer. Formal proof of receipt may be required. It is the responsibility of the Buyer to inform the Seller’s “Customer Service Department” of any problems with the operation of the products within this five (5) year warranty period and to obtain authorization prior to returning such product for warranty consideration should it be deemed necessary.

WARRANTY SERVICE CAN ONLY BE PROVIDED BY SERVICE PERSONNEL AUTHORIZED BY R. E. MORRISON EQUIPMENT INC., BASEVAC.

All products authorized for return shall be sent with shipping charges “PREPAID” to the Seller at 3615 Laird Road, Unit 21, Mississauga Ontario, L5L 5Z8 or an approved Warranty Service Center. A Return Authorization Number shall be provided to Buyer to be placed on the outside of the package as well as any enclosed packing list. All shipments received “Freight Collect” by Seller will be refused.After the product is received, a detailed analysis will be made as to the nature of the problem. Should it be found that there is a defect of materials or workmanship, corrective steps will be immediately taken either to repair or replace in whole or in part the defective item(s) at no charge to the Buyer. Should the seller determine it best to replace the whole product with a new identical product, the warranty on the new product shall be in force only to the extent of completing the warranty period of the original purchased product. The repaired or replaced product will then be returned to the Buyer freight prepaid via standard motor freight, and a credit in the same amount of the return standard motor freight charges will be issued to the Buyer as reimbursement for the incoming freight.

IF IT IS DETERMINED THAT THE PROBLEM WAS THE RESULT OF ONE OF THE FOLLOWING CAUSES:

  1. 1. Damage resulting from improper installation or operation in excess of nameplate specifications.
  2. 2. Damage from improper maintenance.
  3. 3. Damage from misuse, abuse, accident or alteration.
  4. 4. Damage from improper electrical supply and/or wiring.
  5. 5. Damage from excessive foreign materials (dirt, dust, metal, plastic, etc.) ingested by the unit.

WARRANTY WILL NOT BE HONORED and the usual charges for repair or replacement will be made, FOB the factory. NOTE: All parts are covered by this BaseVac Warranty. There are no exceptions. This is the sole expressed Warranty of the Seller. No affirmations or promises of the Seller shall be deemed to create an expressed Warranty regarding a sale of Seller’s products.


Warranty 
for New Custom Product

The Seller (R. E. Morrison Equipment, BaseVac) warrants to Buyer (Original Consumer, Purchaser or End User) that its products will be free from defects in materials and workmanship for five (5) years after date of purchase. (See: Exceptions). This date of purchase shall be the actual date the product(s) was shipped from an authorized Distributer of the Seller or the Seller’s own facilities to the Buyer. Formal proof of receipt may be required. It is the responsibility of the Buyer to inform the Seller’s “Customer Service Department” of any problems with the operation of the products within this five (5) year warranty period and to obtain authorization prior to returning such product for warranty consideration should it be deemed 

WARRANTY SERVICE CAN ONLY BE PROVIDED BY SERVICE PERSONNEL AUTHORIZED BY R. E. MORRISON EQUIPMENT INC., BASEVAC.

All products authorized for return shall be sent with shipping charges “PREPAID” to the Seller at 3615 Laird Road, Unit 21, Mississauga Ontario, L5L 5Z8 or an approved Warranty Service Center. A Return Authorization Number shall be provided to Buyer to be placed on the outside of the package as well as any enclosed packing list. All shipments received “Freight Collect” by Seller will be refused. After the product is received, a detailed analysis will be made as to the nature of the problem. Should it be found that there is a defect of materials or workmanship, corrective steps will be immediately taken either to repair or replace in whole or in part the defective item(s) at no charge to the Buyer. Should the seller determine it best to replace the whole product with a new identical product, the warranty on the new product shall be in force only to the extent of completing the warranty period of the original purchased product. The repaired or replaced product will then be returned to the Buyer freight prepaid via standard motor freight, and a credit in the same amount of the return standard motor freight charges will be issued to the Buyer as reimbursement for the incoming freight.

IF IT IS DETERMINED THAT THE PROBLEM WAS THE RESULT OF ONE OF THE FOLLOWING 

  1. Damage resulting from improper installation or operation in excess of nameplate specifications.
  2. Damage from improper maintenance.
  3. Damage from misuse, abuse, accident or alteration.
  4. Damage from improper electrical supply and/or wiring.
  5. Damage from excessive foreign materials (dirt, dust, metal, plastic, etc.) ingested by the unit.

WARRANTY WILL NOT BE HONORED and the usual charges for repair or replacement will be made, FOB the factory. NOTE: All parts are covered by this BaseVac Warranty. There are no exceptions. This is the sole expressed Warranty of the Seller. No affirmations or promises of the Seller shall be deemed to create an expressed Warranty regarding a sale of Seller’s products.


Return 
for Warranty or Service Exchange Policy

BaseVac Dental systems or components of systems will be evaluated as to warranty at the factory location, 3615 Laird Road Unit 21, Mississauga, Ontario Canada only. The return must have a return merchandise authorization (RMA) number attached to the package. The returning shipper is responsible for adequate packing to ensure no transport damage. Damage caused during transport is the responsibility of the shipper not the factory. Packaging and shipping charges are the responsibly of the shipper not the factory. Should the item return be repaired or replaced under warranty at the factory the factory will pay return shipping expense with a transport company of their choice. If an exchange or loaner unit is sent out prior to warranty evaluation of existing systems the freight charges are the customer’s responsibility. The return of the exchanged or replaced unit is the customer’s responsibility.